Expert-Led Fire Investigation Process Training for the Insurance Industry

Designed for Claim Handlers, Insurance Assessors, Brokers and Legal Teams.

Don't let confusion and miscommunication hinder your team's success. Equip them with critical insights into fire investigations that lead directly to better outcomes and lowered costs.

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* Individual participants gain 4 CIP credits upon completion. Endorsed by ANZIIF.

Bring greater clarity and structure to every fire claim process

Faster Outcomes

Know exactly what investigators need from the outset. Our training sharpens your team’s process, reduces back-and-forth, and cuts admin overhead—so fire claims move faster, smoother, and with greater consistency. Improving customer satisfaction.

Professional Growth and Credibility

Refresh and upskill, boosting your expertise, career confidence, and value to their teams and clients.

Earn 4 CIP credits upon completion, endorsed by ANZIIF.

Reduced “Unknown Cause” Determinations

Better evidence preservation and process understanding leads to more conclusive findings and successful subrogation. "Unknown cause" determinations kill your subrogation opportunities.

Risk Mitigation

Educated teams handle fire-related claims with more clarity and care—lowering the chance of mismanaged claims and critical mistakes that compromise the investigation, lead to legal battles or regulatory scrutiny.

Stronger Legal Outcomes

Training on the fire investigation process ensures your investigations and reports are thorough enough to withstand court scrutiny, support successful recovery actions, defend dispute cases, and avoid expensive settlements.

Faster Onboarding for New Team Members

Even experienced hires benefit from a clear, consistent framework—accelerating their integration and aligning them with your team’s standards.

Improved Communication with Stakeholders

A clearer understanding of the process leads to more confident reporting, better collaboration with investigators, and stronger client trust.

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FireFly Tech delivers the only modular fire investigation training built specifically for non-practitioners—empowering insurance professionals to work seamlessly and confidently with the broader team and fire investigators.

Why this matters:

Every year, insurers lose millions—not from the fires themselves, but from how fire claims are handled. Claims can get delayed. Administration costs can creep up. Miscommunication between staff and investigators. Contaminated evidence. failed court cases. and lost recovery opportunities.

That’s where FireFly Tech comes in. We bridge the gap between insurers and investigators—equipping your team with the clarity, structure, and confidence to manage fire-related claims with precision from day one.

Organisations across Australia and beyond will transform their claims handling, reporting, and communication with our training. Whether you’re refining a seasoned team or onboarding new talent, we’re here to help you do it smarter.

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What You’ll Get

Targeted Training Modules

13 training modules designed exclusively for the insurance industry, offering focused education to enhance professionals' expertise. They will learn:

General understanding of the fire event as a whole and how the claims process wraps around it.
An improved confidence and ability to make decisions about fire claims earlier in the process, including whether to close or refer the claim to a different area.
Improved understanding of when a fire claim becomes complex and how to understand the fire investigation outcomes that result.
Understanding the importance of communication and timing of processes around the fire event and how this impacts outcomes.
Improved overall fire claim outcomes for your business and clients.

Instructional Videos

FAQ and Quiz Sections

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Meet Our Experts

Belinda Jane Jones

Senior Trainer | BA, BSc, MSc, Grad Dip FI

Jim Munday

Senior Trainer | MIFireE, FSSDipI

Ellie Johnston

Senior Trainer | BSc, MSc Grad Cert FI

Led by Experts. Trusted Across the Industry.

FireFly Tech’s presenters bring over 70 years of combined experience in both public and private fire investigations.

Recognised as expert witnesses by the courts and seasoned presenters across sectors, our team investigates hundreds of fires each year—including residential, commercial, industrial, vehicle, and heavy machinery incidents. We know the process inside out—because we live it every day.

Our Certifications:

CFI-IAAI

(Certified Fire Investigators - International Association of Arson Investigators)

CFEI-NAFI

(Certified Fire & Explosion Investigators - National Association of Fire Investigators)

Why Leading Insurers Choose FireFly Tech

Court-Recognised Reporting Expertise

We regularly present investigation reports as expert witnesses in court, ensuring our training reflects real-world legal requirements.

Industry-Leading Certifications

Our team holds prestigious certification representing the highest standards in fire investigation.

Unique Market Position

We're the only provider offering this specialised fire investigation training for non-practitioners, making us the definitive authority in this space.

Decades of Proven Expertise

We combine over 70 years of fire investigation experience with hundreds of investigations completed annually across a diversity of claims.

TRUSTED BY: NRMA / Suncorp / Hollards / Crawfords / RACV

FAQs

Why should I watch this Module series?

This Module series has been created to assist in bridging the gap between fire investigators and their clients. It was created with the intention of highlighting how we, as fire investigators, conduct and progress through a fire scene that has been appointed by our clients, mainly those in the Insurance industry.

Those not only working as claim handlers would find these Modules helpful, but alsothose who have jobs that require them to go on site, such as assessors, adjusters, tradespeople, cleaners, contractors, etc, would find these modules helpful and would assist them when they are on scene. They may even gain some new techniques and skills by watching these Modules.

Who are these Modules aimed at?

Can I get CPD Credits?

Is there a knowledge test?

Do I need to do the knowledge test to gain CPD credits?

Do I need to watch these Modules in a particular order?

Ready to Improve Your Fire Claims Process?

Every fire-related claim is a high-stakes moment. When teams lack clarity on the investigation process, delays, rising costs, and missed recovery opportunities follow. But your staff don’t need to become fire investigators—they just need to understand the process well enough to support it with confidence.

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Customised Training Available. Need training tailored to your niche, claims process, or litigation team? We’ll build it for you. Contact FireFly Tech now to create the perfect training solution for your team.